Frequently Asked Questions
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
A: If item ships from our warehouse: If the item ships from our warehouse, we ship within 1-3 business days and regular shipping usually takes 2-5 business days in USA.
B: If the item ships from suppliers warehouse: If the item ships from our suppliers warehouse, processing time is 1-3 business days and shipping is 12-20 business days.
HOW LONG DOES IT TAKE TO MAKE AND SHIP HANDMADE CUSTOM ORDER?
*Birthday bodysuits/ shirts: processing 1-3 business days, plus 2-5 business days for regular shipping
*Birthday Sets: processing 1-3 business days, plus 2-5 business days for regular shipping
*Personalized, monogrammed items: processing 1-3 business days, plus 2-5 business days for regular shipping
*Tutus, Tutu Dresses: processing 2-5 business days, plus 2-5 business days for regular shipping
DO YOU ACCEPT RETURNS?
We strive to ensure to give our customers %100 satisfaction.
If the item/s shipped free from our suppliers warehouse OR
If the item/s shipped from our warehouse;
We gladly accept returns*, exchanges* - may be subject to a %10 restocking fee;
(Please see * below for excluded items)
Just contact us within: 3 days of delivery
Ship items back to us within: 7 days of delivery
Buyer responsible for both way shipping costs (to ship to seller and from seller to buyer)
Items must be unused and must be in original condition. Any worn, used or washed items can not be returned and can't be refunded. All exchanges and returns must be pre-approved before you send the item to us. If items are not in original condition and worn they will be shipped back at the customer’s expense.
For exchanges; new item will be sent after we receive the original item from customer.
ITEMS EXCLUDED TO REFUND OR EXCHANGES:
* Any custom products; Custom design shirts and body suits, custom tutus, etc., custom size headbands, custom size tutus, etc..
* Personalized products,
* Monogrammed products,
* Couture embellished tulle dresses,
* Birthday bodysuits or Shirts or Sets.
We encourage you to make sure with sizing, correct spelling for personalized items, correct letters for monogramming or correct numbers for birthday outfits.
If you would like to return your item, please contact us with your brief message includes your order number, reason of your return or exchange.
Because we are selling personal, custom, and seasonal products, we do not accept returns. Thank you for your understanding.
CAN I PICK-UP MY ORDER FROM LILY AND MAX STORE RETAIL LOCATION?
Only orders made by phone or in person at our retail location will be available for pick up. Online orders are “direct ship” only to the customer.
DO YOU WHOLESALE?
Yes, please call or send an e-mail for more information. firstname.lastname@example.org